StarScreen Privacy Policy
Last updated 20 Jun 2025
This page explains—in plain language—what data we collect, why we collect it, and the choices you have. For mission‑critical questions, drop us a line at [email protected].
1. Data we collect
| Category | Examples | Why we need it |
|---|---|---|
| Account information | Email address, company / tenant ID | Create and secure your workspace |
| Product usage | Screenshot metadata, feature clicks, error logs | Improve reliability and user experience |
| Billing | Stripe customer ID, subscription status (never card numbers) | Process payments & issue invoices |
| Analytics & cookies | Anonymised page views, referrers | Understand traffic & measure campaigns |
2. How we use your data
- Operate StarScreen — authenticate users, render screenshots, and enforce quotas.
- Improve & secure — debug crashes, detect fraud, and run aggregated analytics.
- Communicate — send critical service emails such as outage or billing notices. We’ll never send marketing emails unless you opt‑in.
3. What we don’t do
- Sell or rent your personal data.
- Train AI models on your private screenshots or annotations.
- Access customer content unless you explicitly ask us for support.
4. Sharing with third‑party services
We only share data with a small set of trusted sub‑processors under strict data‑processing agreements:
| Service | Purpose | Primary region |
|---|---|---|
| DigitalOcean | Compute infrastructure | United States |
| Cloudflare | Global CDN & DDoS protection | Worldwide |
| Stripe | Payment processing | United States / Europe |
5. Security & retention
- TLS 1.3 for all data in transit.
- Principle of least privilege for staff access.
- Screenshot files auto‑delete 30 days after workspace deletion (or sooner on request). Audit logs are kept for 12 months.
6. Your rights
If you’re in the US, EU/EEA, UK, or a similar jurisdiction you can access, correct, export, or delete your personal data at any time. Email [email protected] and we’ll respond within 30 days.
7. Changes
We’ll post any material updates on this page and notify workspace owners by email at least 14 days in advance.